Q1: Can I pickup locally? Do you have a physical store? How do I pay?
A1: Yes you can pick up locally, our warehouse address is 14020 Central Ave. #530, Chino, CA 91710. Our walking hour is M-F 9am to 5pm. You can pay cash/credit card.
Q2: Do you take phone orders?
A2: Sorry we do not take phone orders at this moment. But you can always call us at 909-643-5552 if you need help for placing an order online.
Q3: Is it free shipping to Puerto Rico, Alaska, and Hawaii?
A3: Yes, it is free shipping to Puerto Rico, Alaska, and Hawaii.
Q4: Do you ship to any country?
A4: Yes we do ship to any country.
Q5: Do you ship to military address?
A5: Yes we do we ship to military address.
Q6: If I placed an order today, how long does it take for me to received it?
A6: You will receive it within 3-7 business days if you are a USA buyer. For international buyers, it usually takes 7-21 business days except for Brazil buyers. We've experienced 2 months delivery for Brazil buyers due to difficult custom clearance.
If you still haven't received it within this time frame, please email us at firstname.lastname@example.org
Q7: What is Palantic?
A7: Palantic is a product line under Scuba Choice. It is an official trademark.
Q8: How do I cancel/change order?
A8: Your order can only be cancelled and changed if we haven't shipped yet. Please call us at 909-643-5552 or email email@example.com